Editing messes up the video | Voters

Editing messes up the video

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Stan

My first recording, recorded important issue on our project. Used editing tool to cut the video part off. Saved, shared. Video is now 1s long. well done... where is version history of the capture? how to recover it? trusted it for the first time and it screwed up. How can I trust it now?

September 13, 2023

Karan Khanna

Stan Apologies for the issue here -- this should not have happened and we'll look into this. To recover the prior video-- if you go to www.dropbox.com and navigate to the video (if you didn't move it, it'll be in your Dropbox -> /Capture folder) and then open the video, you'll be able to find the version history and restore the prior version of the video. https://help.dropbox.com/delete-restore/version-history-overview

You can then try trimming a part of your video off again and see if that works (you'll still be able to rollback again). Apologies again for the issue.

Stan

Karan Khanna: Thanks for reply. The video is there Drobox/Capture. but it has 1.1s lenght. Activating trim function on it doesn't reveal rest of the original video either. I found something called "rewind this folder" I can try that on Capture folder, never used this before.

Karan Khanna

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under review

Stan

by the way signing up here using google account is failing as well. When you positing for the first time... I had to sign up by email.